Genesys CTI Developer Assistant Vice President REMOTE Queen Creek - Join a financial group that s ascommitted to your future as you are. At MUFG (Mitsubishi UFJ (United Financialof Japan) Financial Group), we share a vision for our future, we share our successes,and we strive to bring out the best in each other in everything we do. Our14,000 diverse colleagues are connected by a common ambition to create changefor the better from forging more dynamic career paths, to driving progress inour communities, to continuously reshaping the standards of global financialservices. Positive impact starts here; see the change you can make as we striveto become the world s most trusted financial group .
Technical lead forGenesys:CTI to include: ProductionSupport Trouble:shootingissues Designof New and Changes to Existing Strategies MaintainTelephony:IVR:Genesys flow diagrams Understandbusiness requirements, with ability to come up with proficient designs Production rollouts
Abilityto analyze, design, and program complex routing strategies using Genesys IRD8.x Proficiencywith Communications Manager and/or Genesys Administrator Sufficientknowledge of overall Architecture and Communications withGenesys:CTI/IVR/Wallboards/VHT/Telephony Interface CCPulse,CCAnalyser, GPlus Adapters and knowledge of IEX SQLand Oracle Proficient Strong Database skills Proficientwith Linux OS Strongknowledge in Microsoft .Net and Genesys SDK Overallknowledge of programming using SQL, Java, C+ Stronganalytical skills in resourcing and maintaining data warehouse activities Strongwritten and verbal communication skills Abilityto support hardware and software upgrades in the Genesys Environment Experienceand knowledge of SDLC StrongTroubleshooting abilities using tools such as Genesys Kazimer Work Location: REMOTE
The above statements are intended todescribe the general nature and level of work being performed. They are notintended to be construed as an exhaustive list of all responsibilities, dutiesand skills required of personnel so classified. To learn more about MUFG, review all current career opportunities, and apply us online:
We are committed to leveraging thediverse backgrounds, perspectives and experiences of our workforce to createopportunities for our people and our business. Equal Opportunity Employer:Minority/Female/Disability/Veteran.